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Crete – Your questions

Crete – Frequently Asked Questions

In this wonderful setting of lush green gardens accented by bright flora, you can take a relaxing dip in the large outdoor pool, surrounded by sun loungers. At a distance of only 100 metres lies the picturesque natural harbour of Sissi, a well-known fishing village. To the west, you can find the tourist resorts of Hersonissos and Malia with its archaeological sites, while to the east, there is another very popular resort, Agios Nikolaos. Want to know a little more about the holiday? Check out the questions below…

The Holiday

1. What is the board basis?

This is on an all a half board rate – this is your breakfast and evening meal .

2. What is included in the holiday?

The holiday includes flights, transfer to and from the airport in Crete and 7 nights half board at the hotel.

3. How big will the group be?

The group will be around 15 families on 7 night holidays.

4. Which airports fly out to this holiday?

The airport in Crete is Heraklion and is served by some of the airports in the UK. The holiday price is based on flights from London. Please contact us for further information on costs for any of the regional airports. These include – Birmingham, Bristol, Cardiff and Manchester.

5. When will I receive my tickets?

You will receive your tickets and all other documents between 7 – 10 days before you depart. This will be sent out via email. There will also be an email with further information – who is on your holiday etc around the same time.

6. What is my baggage allowance?

The baggage allowance will be on your tickets. Each airline is different.

7. Does the coordinator meet us at the airport?

With people coming in at different times, the coordinator will meet you in resort.

8. Transfers – what happens when I get to the airport?

The shuttle transfers are available 24 hours a day regardless of flight arrival time. Where possible the holidaymakers on the group flights will be transferred together. Private transfers are available for this holiday at a supplement. All of the details on the transfer will be on your vouchers that are issued with your tickets via email 7 – 10 days before departure – this will also include instructions on how to find your transfer. The hotel from Heraklion airport is approximately 25 miles.

9. There is another persons name on my transfer voucher?

This means that that family are on the same transfer as you.

10 Can I add extras on to my flight?

Yes you can. Please contact us for prices. Please note that any requests for extras (in-flight meals, extra leg room etc) will need to be submitted BEFORE the final balance is paid (12 weeks before your holiday)

The Hotel

1.How big is the hotel?

The hotel consists of 130 rooms.

2. What types of rooms are there?

The room type that we have are twin rooms which can accommodate families of up to 4. There is a possibility that you can upgrade to a sea view room – please contact us for more information on this.

3. What facilities do the room have?

All rooms have air conditioning, satellite TV and private terrace or balcony. Safes can be hired.

4. What is included in the all inclusive rate?

The hotel has a restaurant, lobby bar and a poolside Taverna/ snack bar. Breakfast: 08:00 – 10:00 Dinner: 19:30 – 21:30 In the pool bar is open from 10:00 – 17:00 and the lobby bar is open from 17:00 – 02:00. You can order packed lunches for the following day.

5. What facilities are there at the hotel?

At the hotel there are 2 swimming pools with spacious sun terrace, sunbeds and parasols. There is a games room, children’s playground and evening entertainment. Other services that are at the hotel include – 24-hour sms tracker for iphone reception, currency exchange and local information There is an assorted daily sports and games programme that is on the board in reception – including quizzes, discos and sporty activities. Every night there is different entertainment – the programme of this will be on the notice board in reception. There is WiFi available for free of charge in public areas.

6. What is there for the Kids?

The children have a playground and there is an entertainment team at the hotel who run a club for children aged 2 – 12.

7. What is the beach like and is it near?

The hotel next to the beach, it has lovely sands and crystal clear sea!

8. My flight isn’t till the evening, what are my options?

We can contact the hotel to get a price for a late check-out. This all differs on if the room is available for the next day. There is luggage holding facilities.

The Resort

1. What excursions are there and how much will they cost?

More detailed information on this will be coming soon – this is so that we can give you a better idea of the costs. These could include a trip to Aqua park, a train round Sissi and some local markets.

2. What is the currency there?

Euro is the currency. Which is readily available! The currency rate is changes often – so you are best looking at this closer to the time. There are currency exchange facilities at the hotel, you will also find some exchange offices within close proximity to the hotel. There are also many ATMs that you can withdraw money from – however please do check with your bank what their charges are. There is an ATM in walking distance from the hotel.

3. How much money should I take out with me?

Your breakfast and evening meal are included in the half board rate. You will need money for any snacks, drinks and lunch. Also you will need money for any of the excursions that you would like to do and any gifts that you wish to buy.

4. What plug adaptor should I take out with me?

Crete uses the 2 pin plug that you would find through out Europe.

5. What is the time difference?

The local time in Crete is GMT + 2

6. What languages are spoken there?

The main language is Greek however English is understood well.

If your question hasn’t been answered here, please email us at events@singlewithkids.co.uk

You can also find more general questions on the Overseas FAQ page!